Terms & Conditions

1. The service

Leeds Storage ("we", "us") collects boxes and suitcases from your address within our Leeds (LS) service area, stores them, and returns them on request, for the duration you select at booking.

2. What you can store

You may only store standard boxes and hard-shell or fully boxed suitcases. You must not store perishable goods, liquids, plants, live animals, illegal items, or anything valued above our insurance limit without our prior written agreement. We reserve the right to refuse collection of any item that doesn't meet these conditions.

3. Booking, payment and pricing

Prices are shown at the time of booking and your first month (plus any extras) is charged via Stripe at checkout. Remaining months for terms longer than one month are billed separately and are not automatically collected via this website.

4. Cancellation

You may cancel free of charge at any time before your scheduled collection day via the "Manage my booking" page. Cancellations requested after collection are subject to our discretion.

5. Insurance

Each box or suitcase we collect is covered up to the amount stated on our pricing page at the time of your booking. This cover is subject to terms available on request and does not cover items excluded under Section 2.

6. Access and returns

You may request return of your items at any time during your storage term via "Manage my booking". We will confirm a return date and time with you directly.

7. Liability

Our liability for loss or damage is limited to the insured value stated for each item at the time of booking.

8. Contact

For any questions about these terms, contact us via the details on our Manage my booking page.