Frequently asked questions

Boxes and suitcases only. Suitcases must be hard-shell or fully boxed so we can insure and stack them safely. We don’t currently store furniture, large items, or anything that won’t fit in a standard box or suitcase.

No perishables or food, no liquids, no plants, no live animals, nothing illegal, and nothing valued above our insurance limit unless you’ve arranged extra cover with us directly. No furniture or oversized items in v1.

Yes. Every box or suitcase we collect is covered up to £200.00 as standard, included in your price — no add-on required.

Yes. Head to "Manage my booking", verify your reference and email, and use the link we send you to request an early return or ask us a question.

Leeds only for now — any LS postcode. If you’re outside that area, you can leave your email on the address step and we’ll let you know if we expand.

You pay your first month (plus any extras) at checkout via Stripe. We never see or store your card details. Remaining months are invoiced directly — we’ll be in touch before payment is due.

Yes, free of charge any time before your collection day. Use "Manage my booking" to request a cancellation.

Yes — we regularly collect from University of Leeds, Leeds Beckett, Leeds Trinity and Leeds Arts University accommodation and private student housing across LS postcodes.